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Comments on: The Importance Of Customer Service In A Business https://www.blog.fint.ng/2019/08/19/the-importance-of-customer-service-in-a-business/ Empowering Africans Through Credit Mon, 16 Sep 2019 06:50:24 +0000 hourly 1 https://wordpress.org/?v=6.8 By: Mercy https://www.blog.fint.ng/2019/08/19/the-importance-of-customer-service-in-a-business/#comment-103 Mon, 16 Sep 2019 06:50:24 +0000 https://blog.fint.ng/?p=558#comment-103 Very educating.

]]> By: FINT Support https://www.blog.fint.ng/2019/08/19/the-importance-of-customer-service-in-a-business/#comment-102 Thu, 29 Aug 2019 08:34:11 +0000 https://blog.fint.ng/?p=558#comment-102 In reply to Babajide.

Dear Babajide,

Thank you for contacting FINT,

To maintain high-quality customer support across support channels, it’s imperative that quality assurance is introduced to the team. According to the Oxford English Dictionary, quality assurance is the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production. This can be done by simply proof-reading email templates and social media responses. Giving points and rewards to customer service representatives that go the extra mile to give customers the best service.

Regards.

]]> By: Babajide https://www.blog.fint.ng/2019/08/19/the-importance-of-customer-service-in-a-business/#comment-101 Tue, 20 Aug 2019 01:11:08 +0000 https://blog.fint.ng/?p=558#comment-101 Thanks for the insight. I do agree. Making customers feel supported and their needs addressed go a long way. What are your thoughts on how to maintain a consistent and high quality customer support across with a customer support/success team?

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